The guest can cancel free of charge up to 7 days before arrival. The guest pays the cost of the first night if canceled within 7 days before arrival. If the guest does not show up, the guest pays the total price of the reservation.
For COVID-19 situations we are more flexible when it comes to canceling a booking. If the booked guest or his planned accompanying guest tests positive and/or has to comply with quarantine during the period of the planned stay in our B&B, cancellation with refund is possible until the day of arrival. To qualify for this exception, the guest must be able to present a valid test result. This arrangement also applies if the reason for the stay in Antwerp (eg a performance, ...) is canceled due to COVID-19 reasons or if travel to Belgium is no longer possible due to a travel ban determined by the government.
In these cases, the guest can opt for a refund or move the reservation to a later date (for which availability) .
We will refund by means of a refund to the bank account from which we received the payment. There are no exceptions to this.